FAQ - Online Casino

How am I able to receive the first deposit bonus?

Eligible players are able to receive up to US$500 as a first deposit bonus.

This bonus can be used at both the sportsbook and online casino.

If you satisfy all of the conditions associated with the bonus then your bonus balance will be reflected as real money in your real money balance.

For more details please view the terms and conditions page.

Are there any prohibited actions associated with taking advantage of any bonuses?

In order to satisfy the conditions with any bonus, a player must not engage in any strategic wagering such as betting on all outcomes of a particular event.

Also, the maximum bet limit will vary per game.

How can I withdraw the bonus?

The terms and conditions will vary based on the bonus so for all the relevant details please visit the bonus terms and conditions page.

Once all of the conditions of the associated bonus have been met, the bonus balance will be reflected in a player’s real money balance.

If an error occurs and I am unable to open a particular casino game, what should I do?

Please make sure that the browser you are using in the most recent version. If it is not, please update it to the most recent version. If the problem still persists then please try another browser.

If none of the above corrects the error then the error may be associated with the casino game software provider. As the game may be under system maintenance, we recommend for you to wait at least a few hours before attempting to access the game again.

Am I able to play several different casino games simultaneously?

When accessing the site from a computer, it is possible however if accessing from a smartphone understand that it is not possible. Therefore if you wish to do so, please do so from a computer.

What happens if I accidentally exit the slot game during game play?

If you are accessing the slot game from a computer, please access the game again and you will start at the same place where you were last.

If you are accessing the slot game from a smartphone, you can check the result of the slot game by viewing your game play history page.

How can I find details about the latest promotional offers?

You can access the latest promotional offers page by clicking on the relevant slide in the slideshow shown on the top page.

Also, we are releasing the latest promotional offers via the LINE application so we recommend for you to download the application if you don’t currently have it on your smartphone and add BET CHANNEL as a friend to be kept up-to-date instantly with our latest offers.

What withdrawal methods are available?

What withdrawal methods are available?

Understand that your withdrawal method will be determined based on your original deposit so if you originally deposited via Payz then your withdrawal request will be processed to your Payz account, etc.

Am I able to bookmark my favorite casino games for easy access?

Yes, you can bookmark your favorite casino games by clicking on the star icon in the upper left-hand corner of the game’s thumbnail.

Once clicked then your bookmarked casino games will always be shown at the top of their respective categories for easy access.

What kinds of live dealer games are available?

Poker, baccarat and roulette (just to name a few) are available for real money play.

As the minimum/maximum bet limits and rules will vary from table to table, please consult the game’s rules, etc. for details.

How can I check to see the current status of my bonus?

If you visit your My Account page, you will be able to view the bonus information in detail.